Customer Success Engineer

Resend

Remote · AmericasSalary not disclosedfull-timeResend Careers

Resend is growing fast, and there are now over 4 million developers using it. Many of these customers are coming for a superior support experience.

Responsibilities

Be the front-line of customer requests
Debug, report, and ship scoped fixes for bugs and regressions
Turn recurring tickets into permanent fixes by shipping docs, product PRs, or agent improvements so the same question doesn't come back
Train and improve our AI support agent by refining prompts, adding tools, and running evals so more tickets resolve before reaching a human
Create guides and examples that showcase what's possible with Resend
Proactively build relationships and identify potential papercuts for customers
Advocate for customer needs to the greater Resend team
You will be a great fit if you...
Love helping solve problems for developers
Can handle and perform under customer pressure