Business Process Manager

Responsibilities

• Analyze existing business processes to identify areas for improvement and optimization
• Design and document new processes that align with business objectives and best practices
• Work with stakeholders to gather requirements and ensure process designs meet business needs
• Lead the implementation of new processes, including defining roles, responsibilities, and timelines
• Coordinate with IT teams for system integration and automation to support process improvements
• Conduct training sessions and workshops to ensure successful adoption of new processes across teams
• Optimize processes continuously based on feedback, data analysis, and industry best practices
• Develop key performance indicators (KPIs) and metrics to measure process performance
• Monitor process execution, identify bottlenecks or deviations, and implement corrective actions
• Drive change management initiatives to ensure smooth transitions during process changes

Languages

Required

• Proficiency in process modeling and diagramming tools (e.g., BPMN, Visio)
• Knowledge of business process automation, workflow optimization, and change management principles

Nice to have

• Certifications such as Lean Six Sigma, Business Process Management (BPM), or Project Management (PMP) are a plus
• Advanced knowledge of Armenian and English is mandatory, and knowledge of Russian will be a plus
• Strong analytical skills with the ability to assess complex processes and identify optimization opportunities
• Excellent project management abilities, including planning, execution, and stakeholder management.
• Effective communication skills, both verbal and written, with the ability to collaborate across teams and levels

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