Senior GTM AI Advisor (Customer Success Manager)

Responsibilities

• Own a portfolio of customers and ensure they achieve measurable business outcomes
• Drive adoption of core platform capabilities, with a focus on AI-powered features and credit consumption
• Lead Executive Business Reviews (EBRs) tied to ROI, productivity gains, and revenue impact
• Own credit consumption as a primary, accountable metric for their book of named accounts
• Lead hands-on change management with sellers and revenue leaders — running enablement sessions, coaching frontline adoption habits, and working with customer managers so the platform is adopted
• Act as a strategist and influencer on the customer's AI GTM strategy — shaping how and where AI agents get embedded into the customer's sales process, and helping to build the internal business case for expanding usage into new teams and workflows
• Monitor health scores, usage trends, and engagement signals to drive action
• Own renewal strategy and mitigate churn/contraction risk
• Identify and drive expansion opportunities (upsell/cross-sell), especially tied to AI value
• Partner with Sales and RevOps to align on account strategy

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