Customer Engineer, APAC

Responsibilities

• Lead technical discovery calls to understand prospects’ AI/ML architecture, use cases, and requirements, and assess technical fit across API integration, model requirements, data residency, and compliance.
• Develop expertise in OpenRouter’s products and solutions, design customized demonstrations, and manage proof-of-concept environments that show how OpenRouter can solve prospects’ specific business problems.
• Partner with AEs throughout the sales cycle from discovery through close, including responding to proposals and technical questions and presenting at customer meetings, QBRs, and executive briefings.
• Address technical objections and competitive positioning, and support negotiations on technical terms, SLAs, and implementation timelines.
• Provide feedback to Product and Engineering on feature requests, competitive gaps, and market requirements to inform roadmap prioritization.
• Support technical onboarding and adoption for APAC customers and serve as the regional point person for account health, partnering with US-based teams to identify technical blockers and adoption risks.
• Assist customers with technical issues during APAC business hours, including hands-on API and code-level debugging and minimal reproductions, with handoffs to US-based
• Support and Engineering for deeper investigation or off-hours coverage.
• What You Bring
• 5+ years as Sales Engineer, Customer Engineer, Solutions Engineer, or Solutions Architect in B2B SaaS/API/Infrastructure platforms.

Languages