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Technical Support Engineer
Plaid
Remote · United KingdomSalary not disclosedfull-timePlaid Careers
As we continue to grow, we’re looking for Technical Support Engineers (TSEs) to join the team to help us balance the needs of customers, users and internal stakeholders, while navigating critical technical issues. In this role, you will manage issues from their first symptom to their eventual resolution, communicating with our customers and internal stakeholders throughout the process.
Responsibilities
- Interface with customers via Zendesk tickets
- Troubleshoot customer issues using internal tools and documentation and escalate to Engineering or Partnership teams for resolution
- Work on projects with other TSE’s to improve internal and external processes
- Respond to 10+ customer tickets per day, meeting quality standards
- Contribute to brainstorming and project execution (tooling, documentation, process improvements)
- Assist GTM teams with customer escalations
- Collaborate with EPD teams on issue resolution
Languages
- Work format
- Remote
- Seniority
- Mid
- Posted
- 4 Sept 2026
- Last verified
- In the last 5 days
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