International Customer Support Specialist

Responsibilities

• Work closely with Digitain partners’ support representatives through online chat or other messengers
• Provide timely, accurate and complete information using the right methods/tools
• Answer partners’ inquiries related to services, games, bets and other products provided by the company
• Identify and assess partners’ needs to achieve satisfaction
• Interact with Partners to provide and process information in response to inquiries, concerns, and requests
• Handle partners’ complaints providing appropriate solution or to find alternative options to solve the issues if any
• Register all type of issues in the ticketing system for the review of corresponding departments
• Build sustainable, long relationship and trust with Partners through open and interactive communication

Languages