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Key Account Sales and Retention Manager
ARFIN Universal Credit Organisation LLC
Remote · ArmeniaSalary not disclosedcontractStaff.am
The Key Account Sales and Retention Manager is responsible for maintaining, developing, and expanding relationships with ARFIN’s most valuable customers by ensuring high retention rates, strengthening customer loyalty, and identifying responsible upselling and cross-selling opportunities aligned with ARFIN’s responsible lending principles. The role focuses on protecting portfolio quality while maximizing long-term customer value through proactive relationship management, personalized financial solutions, and early identification of customer risks or opportunities.
Responsibilities
- A. Key Customer Relationship Management
- Manage and maintain relationships with assigned key and strategic clients of ARFIN.
- Serve as the primary contact person for high-value customers.
- Develop long-term trust-based relationships to enhance customer satisfaction and loyalty.
- Conduct regular customer meetings (in-person and remote).
- B. Customer Retention
- Monitor portfolio behavior and identify early warning signs of customer attrition or dissatisfaction.
- Implement retention strategies to reduce customer churn.
- Address customer concerns proactively and coordinate internal resolution.
- Ensure high service standards and personalized customer experience.
Languages
- Work format
- Remote
- Seniority
- Lead
- Posted
- 16 Oct 2026
- Last verified
- In the last 3 days
- Apply by
- 15 Nov 2026
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