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Senior Service Delivery Manager / Service Delivery Director (AI-Native Managed Services (Build & Run)
EPAM Systems
Remote · United StatesSalary not disclosedfull-timeEPAM Systems Careers (remote abroad)
EPAM is seeking a Senior Service Delivery Manager or Service Delivery Director to be the single point of accountability for AI-native Managed Services programs, covering both Build and Run for one of our Energy clients. The scope spans AMS, infrastructure and data platform operations, and product sustain.
Responsibilities
- Own program health across all workstreams: governance cadence, KPIs, SLAs, escalations, and risks
- Run the RAID process and define reporting, dashboards, and steering committee packs
- Drive consistent delivery practices, tooling, and quality standards across workstreams
- Be EPAM’s primary relationship owner with senior client stakeholders across geographies
- Lead steering committees, QBRs, and executive briefings; translate delivery performance into business language for C-level audiences
- Build trusted advisor relationships that position EPAM for long-term growth
- Lead knowledge transfer from incumbent vendors, onboard EPAM teams, and establish steady-state operations
- Design the target operating model with AI-native capabilities (agentic workflows, GenAI copilots, intelligent monitoring) built in before go-live
- Stand up monitoring and alerting during
- Build so each account launches with early warning in place
Languages
- Work format
- Remote
- Seniority
- Head
- Posted
- 12 Oct 2026
- Last verified
- In the last 5 days
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