Account Manager

Kinsta

Remote · ManilaSalary not disclosedfull-timeKinsta Careers

That's because, to us, each day is a chance to grow. As a team, we continuously inspire each other to learn new and better ways to make an impact.

Responsibilities

Own and manage a book of business
Serve as the day-to-day point of contact for clients, maintain client satisfaction, handle account upsells/cross-sells, and help clients strategize on getting the most from Kinsta’s offerings.
Identify the health and overall satisfaction of each account in your book of business in order to pinpoint at-risk clients and improve retention rates.
Spearhead a process-driven sales approach to seek additional revenue opportunities within your book of business
Become a specialist on Kinsta’s services and solutions, the benefits they provide, and their value to our customers.
Become knowledgeable about the market competition in order to retain and upsell clients.
Coordinate with internal Departments to resolve problems and provide service.
Maintain strong relationships with your book of business, including regular account reviews and communication to ensure they are deriving maximum value.
Develop growth strategies to increase your book of business
Provide timely and accurate deal updates to management and executives on a regular basis.