Automations Engineer, Post Sales Systems

Responsibilities

• AI-Powered Automation
• Design & Development
• Design and build automations in Zendesk that reduce repetitive support work: ticket routing, field population, note summarization, escalation logic, and customer outreach workflows.
• Develop AI-driven workflows using Zendesk AI, custom LLM integrations, and ClickUp Super Agents to automate tasks like ticket summarization, sentiment analysis, knowledge base matching, and response suggestions.
• Architect low-code/no-code automation solutions using Workato, Zapier, and similar integration platforms to connect Zendesk with Salesforce, ClickUp, Maven chatbot, and other tools.
• Own the full lifecycle of an automation: discovery, design, build, testing, deployment, and ongoing optimization based on usage and feedback.
• CX Systems Integration & Data Flow
• Ensure seamless data flow between Zendesk, Salesforce, ClickUp, Chili Piper, Maven AGI chatbot, and other tools in the support tech stack.
• Design integration patterns that keep data clean, up-to-date, and accessible to downstream systems without creating maintenance nightmares.
• Build and maintain reporting dashboards and data pipelines that surface support health, automation impact, and team productivity metrics.

Languages