Customer Success Manager - UAE

Responsibilities

• Strategic Customer Partnership
• Own the success, adoption, and growth of Cohere’s UAE private sector customers, ensuring they realize maximum value from our AI solutions.
• Build deep, trusted relationships with senior enterprise stakeholders, including CXOs, VPs, Directors, and digital transformation leads.
• Develop comprehensive success plans tailored to each organization’s mission, digital strategy, budget cycles, and unique constraints.
• Serve as the primary point of contact and executive sponsor for your accounts, managing escalations and ensuring customer satisfaction.
• Define and track success metrics aligned with private sector priorities: ROI, revenue growth, operational efficiency, cost savings, and innovation outcomes.
• AI Adoption & Implementation Leadership
• Guide customers through the full lifecycle of AI adoption—from use case identification and pilot design through production deployment and scaling.
• Lead secure AI implementation projects in complex enterprise environments, including sensitive systems and on-premises deployments.
• Navigate the unique challenges of UAE private sector AI adoption: legacy system integration, data sensitivity, regulatory compliance (UAE Labour Law, Saudi business regulations), and cultural considerations.

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