Technical Customer Support Engineer, AI Infrastructure & Observability - EMEA

Responsibilities

• Supporting and guiding our ClickHouse & Langfuse users, customers, and prospects via cases, chat, Slack, community, and phone calls, delivering high-touch guidance within required Service Level Agreements (SLAs) as part of a global on-call coverage rotation.
• Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training.
• Work closely with our global
• Support Services, Engineering, Go-to-Market, and Product Management teams to help define the functionality required by users and customers.
• Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers.
• Escalate bugs to product engineering and close the loop with the customer once shipped.
• Go through deep technical integration/implementation questions together with our customers and directly within their codebases.
• Build strong, trusted relationships with colleagues, customers, and partners across the developer ecosystem
• What You Bring
• For ClickHouse & Core Infrastructure

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