All vacancies
Technical Support Engineer I
Verisma
Remote · worldwide, UTC+4 acceptedSalary not disclosedfull-timeVerified 4 days agoHimalayas
Position Summary: Technical Support Engineer I provides enterprise-level assistance to our customers. They are responsible for diagnosing and troubleshooting software and hardware problems and help our customers install applications and programs.
Responsibilities
- Using email and chat applications, provide answers to simple IT issues. For more complex problems that require nuanced instruction, direct contact with clients via phone and/or written instructions and technical manuals
- Own reported customer issues ensuring problems are resolved through to resolution
- Research, diagnose, troubleshoot and identifying solutions to resolve system issues
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Languages
- Work format
- Remote
- Seniority
- Junior
- Posted
- 4 Sept 2026 (1w ago)
- Last verified
- 13 Sept 2026
- Apply by
- 3 Nov 2026