Customer Success Application Engineer (EMEA)

Responsibilities

• Validate customer requirements for proof-of-concept and production implementations of Litmus products.
• Configure Litmus products during proof-of-concepts, customer pilots, and production deployments.
• Lead assigned technical implementation activities and ensure contracted technical responsibilities are delivered successfully.
• Develop innovative solution approaches that help customers maximize value from Litmus products.
• Maintain and contribute to internal solution libraries, deployment best practices, reusable configurations, and technical documentation.
• Provide Level 2 technical support to the Litmus Service Desk, including troubleshooting, root-cause analysis, and customer issue resolution.
• Support Sales Engineers and Account Managers with technical architecture reviews, proposal inputs, RFI/RFP responses, demonstrations, and smooth pre-sales-to-implementation handovers.
• Provide field feedback to Product Management and Development on customer requirements, market gaps, bugs, and product enhancement opportunities.
• Support webinars, customer meetings, partner enablement, value-added reseller discussions, and customer user group activities as required.

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