Senior Support Engineer (Atlassian)

Responsibilities

• Administer and configure Jira Cloud environments to align with organizational requirements
• Review and improve existing workflows, permission schemes and automation rules
• Develop, test and implement automation rules to streamline workflows and processes
• Set up and maintain Jira projects, schemes, workflows, permissions and notifications
• Document existing and newly created processes within Jira
• Create and manage users, permissions and projects on a daily basis
• Support and further develop existing Python scripts using Atlassian Python APIs
• Control changes to permission schemes, screens and workflows through automation and scripting
• Build automation for the creation and modification of projects, schemes and workflows
• Monitor and troubleshoot Jira Cloud issues, providing timely resolutions

Languages