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Customer Support Engineer (Tier 1)
Tailscale
Remote · CanadaSalary not disclosedfull-timeTailscale Careers
If you’re passionate about solving technical issues and providing high-quality support to a diverse community of users, this is the role for you. We’re seeking a motivated Support Engineer (Tier 1) to join our growing team of support professionals.
Responsibilities
- Act as the primary technical resource for less complex issues, resolving a wide range of configuration and networking challenges to keep them unblocked.
- Manage a high-velocity ticket queue with a consistent focus on meeting targets for time to first response and time to resolution.
- Drive positive user outcomes and maintain high CSAT scores by providing clear, helpful, and accurate technical guidance.
- Balance a high volume of daily ticket replies while maintaining the technical depth required to troubleshoot complex networking issues.
- Partner cross-functionally to identify recurring friction points and advocate for improvements to the user experience.
Languages
- Work format
- Remote
- Seniority
- Mid
- Posted
- 19 Aug 2026
- Last verified
- In the last 5 days
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