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Software Support Specialist II (Security)
ConnectWise
Remote · PHLSalary not disclosedfull-timeConnectWise Careers
ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Responsibilities
- Provides support to partners with a high attention to detail
- Researches, analyzes, and documents findings
- May influence others within the Services &
- Support team through the explanation of facts, policies, and practices
- Interacts with partners to provide support via email, phone, chat, cases, and remote sessions
- Maintains a knowledge base of our products and services and provides high quality support to partners during each interaction
- Discusses partners’ operational challenges and evaluates business data to identify areas of opportunity to help partners optimize their business strategies
- Provides guidance and performs regular queue review for junior team members
- Identifies and escalates trending issues and potential software defects to leadership and development
- Acts as an escalation point for complex issues
Languages
- Work format
- Remote
- Seniority
- Mid
- Posted
- 1 Sept 2026
- Last verified
- In the last 5 days
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