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Senior Support Engineer, NORAM
Sanity
Remote · United StatesSalary not disclosedfull-timeSanity Careers
We’re looking for an empathic senior support engineer who thrives on solving complex technical challenges and helping customers succeed with Sanity at scale. As a senior member of the team, you will independently own high-impact issues, guide enterprise customers through complex implementations, and improve the systems, workflows, and documentation that power our support organization.
Responsibilities
- Lead investigations into ambiguous or high-severity issues and liaise during incidents, maintaining clear communication throughout.
- Collaborate closely with Product and Engineering to surface patterns and influence product improvements.
- Contribute to infrastructure, tooling, and workflow improvements within the
- Support organization.
Languages
- Work format
- Remote
- Seniority
- Senior
- Posted
- 27 Aug 2026
- Last verified
- In the last 5 days
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