Expansion Account Executive

Responsibilities

• SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips.
• Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com.
• SurveyMonkey is seeking an Expansion Account Executive to join our high-growth sales team, reporting directly to the Sales Manager. In this role, you will act as a strategic partner to our existing customers, helping them uncover the full potential of our AI-powered insights platform to drive critical business decisions. We are hiring for this position to accelerate our footprint within established accounts, ensuring our customers maximize their ROI through expanded services and enterprise-grade integrations. You will join a culture that values ownership, transparency, and high-performance, where your contributions directly impact products used by 260K+ organizations worldwide.
• Partner with Customer Success teams to map organizational hierarchies and navigate new departments, effectively positioning SurveyMonkey’s enterprise suite to new buyers.
• Manage complex deal cycles using the MEDDPICC framework to ensure accurate forecasting, stakeholder alignment, and consistent pipeline health.
• Experience in account expansion or territory management, specifically in navigating large organizations to build relationships with new internal stakeholders.
• Proficiency in sales qualification frameworks such as MEDDPICC, Sandler, or Challenger to manage multi-stakeholder deals.
• Technical expertise in CRM and sales engagement tools, specifically Salesforce and Gong, to manage data-driven pipelines.
• A background in building business cases and Mutual Action Plans (MAPs) to guide prospects through the procurement and implementation process.
• SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our Ottawa office up to 1 day per week.

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