Customer Success Specialist (for Restaurant Partners)

Responsibilities

• Restaurant Onboarding: Guide new restaurant partners through setup and launch, including restaurant information, menus, booking settings, and operational processes.
• Act as the main point of contact for restaurants and support them with day-to-day questions and operational issues.
• Product Adoption: Help restaurants effectively use Earlyone’s booking and ordering functionality and adopt new features.
• Performance Monitoring: Track restaurant activity, booking and order performance, confirmation times, cancellations, and other key operational indicators.
• Issue Coordination
• Identify and coordinate operational and technical issues with Earlyone’s Product and
• Support teams.
• Partner Feedback: Collect restaurant feedback and communicate recurring needs and improvement opportunities to the Product team.
• End-Customer
• Support: Assist Earlyone app users with restaurant bookings, orders, payments, and order-related issues.

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