Customer Success Manager (North America)

Precoro

Remote · BrasíliaSalary not disclosedfull-timePrecoro Careers

💡 Why is this role important to us? The main purpose of this role is to proactively help clients achieve their business goals using Precoro.

Responsibilities

Account Portfolio Management
Own and nurture a portfolio of North American B2B accounts post-go-live.
Strategic Engagement & Growth
Lead Executive Business Reviews (EBRs/QBRs), develop Joint Success Plans, and handle contract renewal and expansion conversations.
Customer Health Monitoring: Continuously track product usage and health metrics, proactively identifying and mitigating churn risks.
Consulting & Value Adoption: Consult clients on core procurement use cases, conduct refresher trainings for key users, and guide them through new product adoption, modules, and strategic integrations.
Commercial Mindset (CS Sales): Confidently navigate discussions around pricing, contract renewals, upselling, and cross-selling.
Voice of the Customer: Capture structured feedback, market insights, and product requirements to share with Product, Sales, and Marketing teams.
Brand Advocacy: Engage satisfied customers in building case studies, leaving platform reviews (G2, QBO, etc.), and providing referrals.