Middle End-User Support Engineer

Responsibilities

• Support end users via onsite, face-to-face help and remote assistance channels
• Install and configure computer hardware, systems, printers, and scanning equipment
• Collaborate with external service providers and network engineering teams to resolve technical issues
• Maintain meeting rooms and ensure room equipment stays fully operational through routine checks
• Monitor ticket handling to ensure resolution meets defined SLA commitments and response timelines
• Execute software installations and troubleshoot issues that occur during the process
• Own incident tickets from creation through troubleshooting and closure
• Perform regular server room maintenance to sustain stable system performance
• Organize and maintain IT equipment cabling to keep it tidy and reliable
• Follow documented IT Work Instructions while completing day-to-day activities

Languages