Senior Technical Account Manager, São Paulo

Responsibilities

• Be a Wiz Product and Cloud Security Expert – Serve as a trusted technical advisor throughout your customers’ Wiz journey and continuously stay abreast and enabled on new Wiz features and functionality
• Support and manage up to 10 strategic customers, depending on size and complexity.
• Drive Adoption, Business Value Realization, and Customer Satisfaction through the onboarding and operationalization of Wiz using best practices and your existing cloud-security domain expertise.
• Identify opportunities for expansion and assist in securing renewals in partnership with sales and renewals teams.
• Drive towards utilization/adoption targets for your book of business.
• Develop and cultivate close relationships with key customer contacts, from C-level to practitioner, to understand sentiment and drive forward key Wiz objectives.
• Drive value-based conversations with customer executives and provide meaningful contributions to QBRs/executive briefings.
• Help customers develop success plans with measurable goals throughout the Wiz lifecycle that align with their organizational security and compliance objectives. Help unblock adoption as necessary by working with both internal and external parties to resolve people, process, and technology issues.
• Advocate for your Customers – Understand, document, and represent your customers’ needs to internal Wiz stakeholders, Capture feature requests/adoption blockers and liaise with Product and Engineering teams to determine priority and alternative solutions.
• Help build and scale a world-class TAM organization at a hyper-growth company – assist in driving improvements in Wiz’s TAM motion and have an impact across GTM teams, assist other TAMs with technical escalations, mentor TAMs, and develop an area of technical subject-matter expertise.

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