Senior Implementation Operations Specialist

Responsibilities

• Analyze and validate data from Salesforce, Tableau, and other sources to identify trends, anomalies, root causes, and operational insights
• Build reports and analyses that support Implementation leadership’s decision-making and provide clear, actionable recommendations
• Identify and manage operational improvement opportunities and strategic initiatives from initial problem identification through delivery
• Gather requirements, develop solutions, manage risks and dependencies, resolve blockers, and measure project outcomes
• Maintain project documentation, status updates, and visibility through Jira and other project management tools
• Develop a strong understanding of Keeper’s product suite and Implementation processes to identify meaningful opportunities for improvement
• Evaluate and improve existing processes while developing scalable solutions involving tools, automation, reporting, and cross-functional collaboration
• Partner with internal stakeholders to define requirements, coordinate solutions, and validate that delivered solutions meet operational needs
• Create clear documentation, process guidance, and supporting resources that promote consistent execution
• Design and deliver training for new processes, tools, and operational changes, including follow-up to support adoption

Languages