Operations Manager

Responsibilities

• Support the Country Director in overseeing operational functions within CBSG and across intragroup and third-party providers, ensuring delivery aligns with MAS regulations and contractual obligations
• Implement and maintain operational policies, procedures, SLA frameworks, and risk management processes across key business workstreams
• Establish and maintain supervision frameworks across CBSG's trading, staking, and custody operations in line with MAS regulatory and best-practice requirements
• Build and maintain robust operational resilience frameworks, including risk identification, contingency planning, and vulnerability mitigation to protect business continuity
• Coordinate operational incident responses, facilitating timely communication with internal stakeholders, regulators, and third-party service providers
• Partner with cross-functional teams — including Legal, Compliance, Finance, Product, and Security — to project manage critical operations and risk-related initiatives
• Support first-line-of-defense operations across launch assessments, approvals, staffing, and audit activities

Languages