Staff Product Manager, Comms Platform

Responsibilities

• Set product strategy and roadmap for Comms Plat, connecting customer needs, business priorities, and technical opportunities.
• Help modernize Affirm’s comms infrastructure and build shared capabilities that support more consistent experiences across transactional and marketing comms.
• Lead complex platform initiatives from strategy through launch and adoption, working closely with Engineering and cross-functional partners.
• Build strong relationships across Affirm so communications needs for new products, markets, and customer journeys are understood early and reflected in platform plans.
• Shape channel, platform, and partner strategy, including thoughtful build-versus-buy decisions across the communications ecosystem.
• Make clear tradeoffs across customer experience, reliability, scalability, cost, regulatory requirements, and speed.
• Define meaningful measures of success and use customer, product, operational, and business signals to guide priorities and investment.
• What we look for
• 8+ years of product management experience, or equivalent experience, with a track record of leading complex products or platforms.
• Experience building platform or other technically complex products. Comms or messaging experience is helpful, but not required.

Languages