Junior Account Manager (French speaker) - Remote

Responsibilities

• Actively managing and engaging the portfolio through a multi channel communication strategy
• Building strong relationships with decision-makers and becoming a trusted point of contact for clients.
• Driving revenue growt, retention and product adoption across Finom’s product suite.
• Identifying and executing upsell, cross-sell and referral opportunities and avoid churn
• Using account data, usage signals and portfolio trends to prioritise outreach and identify opportunities or risks
• Monitoring account health and proactively intervening with at-risk clients to prevent churn.
• Maintaining accurate Salesforce pipeline, activity and account tracking
• Using Modjo/AI tools call intelligence to continuously improve performance and share best practices with the team.
• Supporting clients throughout all lifecycle stages
• Following relevant AML, transaction-monitoring and internal processes.

Languages