Customer Engineer, APAC

Responsibilities

• Execute integration designs and project plans developed in partnership with Implementation Managers, Solution Architects, and other stakeholders.
• Design, build, and deploy applications using Cresta SDKs, libraries, and APIs.
• Integrate Cresta solutions with enterprise contact center voice, chat, and digital platforms.
• Develop and maintain integrations using technologies including Go, Python, and JavaScript.
• Participate in testing, troubleshooting, deployment, and ongoing maintenance of Cresta products and customer integrations.
• Partner with Customer Success Managers to triage and resolve technical issues, collaborating closely with Cresta Engineering when deeper product or platform expertise is required.
• Build strong relationships with customer technical stakeholders and serve as a trusted technical partner throughout implementation and expansion.
• Manage multiple customer projects and technical workstreams simultaneously.
• Identify opportunities to simplify integrations, improve customer outcomes, and expand Cresta's impact within customer environments.
• Collaborate across teams and geographies to share learnings and help develop scalable implementation practices for APAC.

Languages