Implementation Consultant

Responsibilities

• Serve as a process and workflow focused point of contact for various customers concurrently during their implementation program
• Prepare, update, and manage project management materials
• Keep all customers within your pipeline on track to go-live within their agreed-upon schedule
• Manage various forms of risk that would prevent customers from going live within predetermined schedule
• Conduct live working sessions with customers, demonstrating best practices and critical features for go live
• Work with manager on escalations and at risk accounts to save and solution
• Troubleshoot software and hardware issues related to supporting ServiceTitan and integrated applications

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