Staff Product Operations Manager, Platform

Responsibilities

• Drive ARR through platform decisions.
• Identify the enterprise-readiness gaps that most limit new business, expansion, and retention, and shape prioritization so that fixing them measurably moves ARR.
• Accelerate enterprise-ready delivery by partnering with the Billing, Org & Auth, and Security product teams to define priorities, remove blockers, and track progress against the commitments customers and Sales are waiting on.
• Build and ship internal data and AI products that help Product and Engineering teams understand platform usage, customer friction, and the highest-impact opportunities to improve.
• Analyze large volumes of structured and unstructured data, including product telemetry, support tickets, customer conversations, feature requests, surveys, and product metadata, to find patterns that would be difficult to see manually.
• Turn one-time analyses into reliable, repeatable tools and workflows with clear data definitions, quality checks, documentation, and feedback loops.
• Translate complex findings into clear, decision-ready recommendations for R&D leadership, while preserving the evidence and methodology behind them.
• Quantify the revenue impact of platform investments and report on it, so every roadmap bet has a clear, defensible ARR case before and after launch.
• Own projects end to end: scope the problem, identify and connect the right data, build the first version, launch it, measure adoption and business impact, and continue improving it.
• Use AI-assisted development tools thoughtfully, checking outputs, debugging failures, and applying sound judgment rather than treating generated work as automatically correct.

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