Global Program Manager - Software Implementation

Responsibilities

• Lead Veeva’s most strategic programs and ensure that implementation methodology is met while ensuring adherence to the timeline, scope, resources, and overall quality
• Drive customer success by ensuring appropriate risk management, change management, and escalation management and ensuring that all programs have a positive impact
• Own stakeholder management with customers to drive resolutions and serve as part of the Veeva team and partner network in a customer-centric environment to ensure we influence and lead the customers to support their success throughout and beyond implementation
• Serve as a leader and have productive working relationships with the project team to coach and mentor them to create the environment to ensure employee success
• Accountable for one or more global Vault implementations in Clinical, Quality, Regulatory (RIM), or Safety (PV) at our strategic accounts
• Energizes the teams around them and recognizes challenges as opportunities to proactively manage solution
• Support the GPM team to actively share knowledge and resources to find ways to improve
• Partners deeply with IT and business executives to define deployment, governance, and transformation roadmap and plan for the future with post-deployment activities, including Product
• Support and Customer Success, as well as ongoing conversations with Product Management
• Support implementation proposals and services contract negotiation

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