Technical Project Manager (CRM, Telephony)

Responsibilities

• Lead projects on the development and replacement of SIP/VoIP systems, from requirements through to production launch
• Gather and align requirements between business, IT teams, and vendors
• Manage external suppliers: timelines, commitments, SLAs, risks, and escalations
• Coordinate the work of CRM, infrastructure, and other internal teams
• Participate in the evaluation of technical solutions and integrations
• Organize testing and acceptance of the solution
• Verify the correctness of key scenarios and CRM integration
• Organize documentation and knowledge transfer from the vendor

Languages

Required

• Understanding of SIP/VoIP sufficient to communicate with technical specialists
• Experience with integrations: CRM, REST API, Webhooks, external services

Nice to have

• English for working with international vendors
• We are looking for a Technical Project Manager to lead projects on the development of corporate telephony and its integration with our CRM. We need a strong PM who can run technical projects end-to-end, work with external vendors, and understands the specifics of contact center solutions.