Senior Customer Support Engineer

Responsibilities

• Joining Collibra’s Support team
• Collibra seeks to expand our Support Engineering team with the addition of a Senior Technical Support Engineer to support the company's growth.
• Collibra’s Senior Technical Support Engineers provide support that increases Collibra’s credibility as an organization with world-class personnel and processes that can be relied upon as customers increase their product usage.
• Senior Technical Support Engineers at Collibra are responsible for
• Managing all communication with customers and partners required to resolve support tickets.
• Assessing if support tickets are feature requests or product bugs.
• Resolving support tickets within the limits of contractual service level agreements (SLA).
• Training and mentoring junior support engineers.
• Experience working closely with software developers.
• Within your first month, you will gain a fundamental knowledge of the Collibra Product Suite and become familiar with Support processes and procedures.

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