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Product Support Specialist, Pacific/Mountain Time
Linear
Remote · North AmericaSalary not disclosedfull-timeLinear Careers
Over the past years, Linear has experienced incredible organic growth and has become an instrumental tool for many of the world’s best product teams. We believe customer support should always feel like an extension of that experience.
Responsibilities
- Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery
- Investigate and resolve inbound customer issues reported through all communication channels, including email, Slack, Twitter, and Reddit
- Partner with our engineering team to document and reproduce bugs
- Surface trends and insights from customer feedback to the team at large to inform product choices
- Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations
Languages
- Work format
- Remote
- Seniority
- Mid
- Posted
- 28 May 2026
- Last verified
- In the last 5 days
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