Sr Desktop Support Analyst

Responsibilities

• Desktop & End-User
• Provide Tier 2/Tier 3 technical support for employees across macOS and Windows environments.
• Diagnose and resolve complex hardware, operating system, application, network connectivity, authentication, and peripheral issues.
• Serve as an escalation point for difficult or high-impact support incidents.
• Support employees through the complete technology lifecycle, including onboarding, role changes, hardware replacements, and offboarding.
• Configure, deploy, troubleshoot, and maintain laptops, desktops, mobile devices, peripherals, and related workplace technology.
• Provide remote support to employees across geographically distributed locations.
• Maintain a high level of professionalism and customer service while communicating technical information to both technical and non-technical users.
• Endpoint Management
• Administer and support Jamf for macOS device management, including enrollment, policies, profiles, software deployment, patching, and troubleshooting.

Languages