Sr. Lead OBT Implementation Manager

Responsibilities

• Lead TMC implementations end to end: kickoff, discovery and scoping, project plan, risk log, go-live, and 30-day stabilization. Run several launches in parallel.
• Configure the platform for each TMC and its corporate clients: travel policy, approval flows, traveler profiles, display and content rules, Engine-only rates alongside TMC-negotiated rate programs, and chain rate-access approvals.
• Own GDS readiness across Sabre, Travelport, and Amadeus: pseudo-city and agency setup, PNR structure, queue placement, profile sync, ticketing and mid-office handoff.
• Scope and deliver integrations: SSO, HRIS profile feeds, expense systems, duty of care, reporting and BI, commission tracking.
• Run UAT with TMC agents and corporate admins; triage defects with Product and Engineering; make the go/no-go call.
• Build the implementation playbook: standard timelines, configuration templates, UAT scripts, and migration runbooks for corporates moving from legacy OBTs or from Engine.com self-serve onto Engine OBT+.
• Train agents, admins, and travel managers; produce written and video collateral they can reuse.
• Feed the roadmap: document TMC requirements and gaps, and carry the implementation lens into product reviews.
• Support Sales on pre-sale technical discovery, RFPs, and implementation scoping for enterprise TMCs.

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