Customer Success Manager, Enterprise - Central

Responsibilities

• Customer Onboarding
• Lead the technical onboarding process for new customers.
• Partner with customers, pre-sales, and post-sales teams to understand requirements, goals, and challenges to formulate an onboarding plan.
• Customer Advocacy
• Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams. This means being a team player and having strong collaboration skills - this role must align with many different internal teams, influence them to act toward customer needs.
• Issue Management
• Collaborate with Technical
• Support and Customer Engineering teams to ensure timely resolution to customer issues.
• Product Expertise
• Develop hands-on technical knowledge of Chainguard and stay up-to-date with industry trends, new features, and best practices so you can help customers optimize their use of Chainguard.

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