Corporate customer care specialist /09։00-18։00/

Responsibilities

• Keep communication with clients through a series of actions: via phone, email, until the technical issue is solved.
• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues, including account setup.
• Properly escalate unresolved issues to appropriate internal teams
• Ensure all issues are properly logged.
• Provide daily reporting to the technical support team responsible.
• Prioritize and manage several open issues at one time.
• Follow up with clients to ensure the IT systems are fully functional after troubleshooting.

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