Senior Business Analyst

Responsibilities

• Capture and document business change requirements across Loyalty, Airport Check-in and Contact Center domains, in line with the target operating model
• Analyze current vs future state processes to identify operational gaps resulting from the migration off CRIS to the new third-party platform
• Support stakeholder engagement and communication efforts to ensure business teams understand system and process changes affecting their roles
• Capture detailed user journeys to ensure alignment between business operations and the new platform
• Support UAT and SIT activities by validating that business workflows and operational scenarios are implemented correctly
• Collaborate with cross-functional teams to ensure requirements are translated effectively into system design and functionality
• Facilitate workshops and discussions with stakeholders to gather, clarify and refine business requirements

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