Business Systems Analyst (Client Data & Operations)

Salmon

Remote · ArmeniaSalary not disclosedfull-timeSalmon Careers

You'll build the processes and tooling behind client data quality at Salmon — reducing manual work and making Operations' output measurable.

Responsibilities

Own client data verification and update processes end-to-end, from diagnosing current gaps to designing and implementing solutions.
Build and evolve an internal Creatio module from the ground up, used daily by the Operations team.
Work at the intersection of business, technology, and data, with direct influence on operational efficiency, data quality, and automation.
Analyze, design, and optimize business processes for manual client data verification and updates.
Develop the internal Creatio module for Operations: user scenarios, workflow logic, and ongoing improvements.
Identify bottlenecks, redundant manual work, and opportunities for automation.
Gather business requirements, translate them into functional and system requirements, and support implementation with the engineering team.
Define and track operational metrics — processing speed, queue status, verification status, and process efficiency — using SQL to analyze data and find root causes.
Collaborate with Operations, Compliance, Customer Service, Antifraud, and Engineering to align requirements and build end-to-end processes.