The Soft Collections Specialist / Senior Specialist is responsible for carrying out the process of collecting overdue loans.

Responsibilities

Coordinate work related to recovery of problem loans in his/her portfolio.
Make phone calls to borrowers with overdue loans.
Undertake collection measures related to them.
Follow up on the process and deadlines for transferring overdue loans to the departments of the legal division.
Negotiate with problem clients, their guarantors and related persons to repay the obligation.
Prepare relevant reports.
Carry out other assignments related to his/her main duties and given by managers, provided they are envisaged by law and other legislative acts or are not prohibited by them.

Languages

Knowledge of the problem loan collection process and relevant experience are desirable.

Work experience as a call center or customer service employee will be considered an advantage.

Microfinance lender, part of the FINCA Impact Finance network, with branches across Armenia.

Finance / Banking / Insurance

Yerevan, Armenia