Technical Account Manager

Responsibilities

• Transform your assigned customers’ support experience through technical proficiency and problem solving. Demonstrate an understanding of Samsara's products, including APIs, hardware, and software troubleshooting.
• Act as the primary technical point of contact between Samsara and assigned customers, ensuring their technical requirements and objectives are met.
• Develop a comprehensive understanding of our customers' business operations and use this knowledge to align Samsara's solutions with their specific needs.
• Identify opportunities for additional value and growth while presenting outcomes achieved.
• Cultivate solid and long-lasting relationships with technical stakeholders within your customers’ organizations. Establish yourself as a technical trusted advisor, advocating for customer interests within Samsara.
• Be fluent in English to effectively engage and communicate with a diverse customer base in North America.
• Maintain accurate and up-to-date records of customer interactions and activities in our system of engagement.
• Actively participate in scaling and building the Technical Account Management team, sharing knowledge and best practices to enhance the team's capabilities.
• Be available for occasional travel to customer sites and may need to be online for some after-hour or weekend coverage depending on the customers’ needs.
• A strong passion for technology and a commitment to continuous learning, with a demonstrated interest in artificial intelligence, machine learning, and their practical applications in a business context.

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