Hosting Team Lead (Microsoft Azure)

Responsibilities

• Manage the day-to-day operations of the Hosting Team, including task assignment, workload monitoring, and delivery oversight
• Onboard new team members and support their integration into the team's processes and tools
• Lead an L3 support team providing advanced technical support and handling escalations across cloud and on-premises infrastructure
• Oversee support for Microsoft Azure infrastructure and services as a key focus area
• Coordinate customer communication and ensure timely resolution of escalated incidents
• Assess infrastructure changes from an operations perspective and provide technical guidance
• Supervise support delivery across Windows Server administration, core infrastructure services (AD, CA, DNS), and Microsoft 365 services (Exchange, Teams, SharePoint)
• Ensure proper handling of virtualization platforms, hyperconverged infrastructure, and VDI environments (Citrix, AVD)
• Maintain alignment with ITIL processes and manage activities through ITSM tools such as ServiceNow
• Drive continuous improvement in automation, troubleshooting, configuration, and maintenance practices across the team

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