Customer Success Manager (EMEA & APAC)

Precoro

Remote · UkraineSalary not disclosedfull-timePrecoro Careers

💡 Why is this role important to us? The main purpose of this role is to proactively help clients achieve their business goals using Precoro.

Responsibilities

Strategic Onboarding & Retention
Partner with Implementation Specialists to ensure smooth onboarding, monitor account health, and proactively prevent churn.
Account Growth & Renewals
Drive contract renewals, upsells, and cross-sells, conducting Executive Business Reviews (EBRs) and joint success plans.
Consulting & Feature Adoption: Guide clients on procurement best practices, workflow redesign, and adoption of new modules and integrations.
Training & Enablement: Train key stakeholders, primary contacts (POCs), and power users to maximize platform value.
Voice of Customer & Advocacy: Gather product feedback for internal teams (Product, Sales, Marketing) and drive client advocacy (case studies, referrals).
Community & Operational Excellence
Lead webinars and roundtables while maintaining HubSpot CRM accuracy and optimizing internal CSM processes.