Lead Business Operations Specialist

Responsibilities

• Provide administrative support for the account by scheduling necessary meetings, drafting meeting minutes, and leading meeting agendas
• Oversee contract preparation and review processes, forwarding contracts to legal, finance, and delivery teams while tracking status to ensure deadlines are met
• Build and uphold compliance standards across business unit accounts
• Model and evaluate PnL components tied to contract pricing and rate calculations
• Assist governance reviews by compiling materials, assessing service levels, SLAs, KPIs, and evaluating risk exposure
• Design, implement, and maintain reports needed by Client partners and Delivery managers to enable informed decisions, ensuring data accuracy and relevance
• Track account margin forecasts, examine factors influencing margin, and comprehend all margin-related impacts
• Carry out ad-hoc operational requests from Client partners, Project and Delivery managers, and clients
• Work collaboratively within a team and coordinate with third-party vendors as needed

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