Senior Tech Operations Specialist (all genders)

Responsibilities

• Operational Ownership: Take full ownership of high-level monitoring for the company’s operations, ensuring smooth and efficient processes across the business.
• Incident Management & Resolution
• Lead the management of escalations and incidents, driving swift resolutions and minimizing impact on business operations.
• Problem-Solving & Innovation
• Conduct in-depth technical investigations and collaborate in designing solutions that address complex challenges and improve system performance.
• Data-Driven Insights: Leverage data analysis to validate hypotheses, uncover insights, and identify optimisation opportunities that drive operational excellence and incident prevention.
• Strategic Project Leadership: Play a pivotal role in supporting and leading strategic and operational projects that shape the direction and efficiency of the business.
• Continuous Improvement: Proactively identify and implement key improvements in our product and tech systems from an operational perspective, making a tangible impact on performance.
• Tool & Process Development: Work closely with the operations team to build, implement, and refine tools and processes that drive efficiency and streamline workflows, leveraging AI to help us scale as we grow.
• Effective Communication

Languages