Senior Solutions Architect Operations Manager

Responsibilities

• Own the SA operational toolkit and business requirements for systems, workflows, processes, reporting, and documentation.
• Partner with Revenue Technology, Revenue Analytics, and system owners on implementation, validation, data quality, and operational controls.
• Manage operational support requests for tooling, access, assignments, and data issues, including triage, routing, resolution visibility, and root-cause improvements.
• Improve the processes and system workflows for requesting, assigning, and tracking SA engagements.
• Implement intake requirements and routing rules agreed with SA leadership, and automate manual steps.
• Document and operationalize the SA engagement model and cadences agreed with SA leadership and cross-functional teams, including responsibilities, rules of engagement, handoff criteria, and required customer information at key journey stages.
• Own SA reporting requirements and data quality standards.
• Partner with Revenue Analytics to provide reliable visibility into capacity, engagement, technical evaluation progress, and outcomes so SA leaders can assess effectiveness and prioritize resources.
• Support SA leaders with coverage and capacity planning, business reviews, and operating rhythms that help teams prioritize customer needs and resources.
• Turn field feedback into operational improvements.

Languages