Senior Customer Success Manager - German Speaking (Remote)

Responsibilities

• Own a small book of n8n’s largest, most strategic enterprise customers in the German-speaking market, acting as their primary post-sales partner across onboarding, adoption and renewal
• Build an account strategy for each customer and a footprint across their organization, from IT and engineering teams to senior business and executive stakeholders
• Own retention and expansion targets, driving renewals and growth (upsell/cross-sell) in partnership with Account Executives
• Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities and measurable outcomes
• Drive onboarding and enablement for technical and business audiences, unblocking implementation and accelerating time-to-value
• Run a strong operating cadence (health checks, exec syncs, QBRs), using usage and health data to proactively spot risks and manage escalations
• Quantify and communicate business value throughout the lifecycle, building ROI narratives tied to adoption, outcomes and impact
• Partner closely with
• Support, Solutions Engineering and Product to resolve blockers quickly and deliver a seamless customer experience
• Provide structured, actionable customer feedback to Product and Engineering, and share what you learn with the wider CS team

Languages