Senior SRE, Managed Gateways

Responsibilities

• Cloud Gateways is a complex, multi-cloud problem — supported across AWS, GCP, and Azure — and our enterprise customers run large, often unique topologies. This role carries two equally deep engineering mandates: owning production reliability for the platform, and acting as the senior technical authority who takes an…
• Platform & Reliability Engineering
• Lead, mentor, and inspire a high-performing team of Site Reliability Engineers dedicated to Kong's Managed Gateway offerings.
• Architect and implement robust, scalable, and fault-tolerant cloud-native systems using technologies like Kubernetes, Golang, and major cloud providers.
• Own the end-to-end operational lifecycle, from proactive monitoring and alerting to incident response and blameless post-mortems, ensuring continuous service improvement.
• Drive a culture of developer delight by implementing automation, self-service tooling, and streamlined workflows for deploying and managing API gateways.
• Define, track, and report on key SLOs and SLIs to ensure optimal performance and reliability of Managed Gateways.
• Champion technical debt prevention and advocate for architectural best practices that enhance system resilience and reduce operational toil.
• Collaborate cross-functionally with Product, engineering, and Customer Success to influence roadmap decisions and ensure operational readiness for new features.
• Enterprise Implementation Engineering

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