Senior Product Designer, Customer Lifecycle

Responsibilities

• Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 25 million users choose Tabby to stay in control of their spending and make the most out of their money.
• Tabby generates over $18 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
• We're looking for a Senior Product Designer to own the B2C customer journey inside the Tabby app.
• Different product teams build different products — Tabby Card, Tabby Cash, BNPL — and they often do it apart from each other. The experience is not always consistent or whole. Your mission is to look at the product the way one customer does, and make it feel like one ecosystem.
• The B2C Life Cycle team owns that journey. In practice, that means activation: onboarding, communicating the value of each product, activating financial products, and getting the customer to a first transaction. After that, you design how we keep explaining the value so people come back and keep transacting. You will also work on the subscription and help develop the Tabby+ model.
• Look across consumer products and design the experience as one customer journey, so Tabby feels consistent and whole
• Design onboarding that explains the value of the products in plain language and gets a new customer oriented
• Design activation of financial products — Tabby Card, Tabby Cash, and BNPL — through to the first transaction
• Design the moments and communication that bring people back after the first transaction and keep them transacting
• Work closely with your Product Manager to unpack the problem and turn it into a design that serves both the customer and the business

Languages